Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to hopshop.digital@gmail.com.
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Need Help?
If you have an issue or question that requires immediate assistance, You can share your queries or comments by calling 03204677467 or by contacting us through the “Need Help” section in the website footer or by E-mailing us at hopshop.digital@gmail.com
Shipping takes up to 7 business days.
The foundation of HopShop is quality. If for any reason, you feel the product is not up to the mark, we’ll give you a full refund on your product. Alternatively, you have the option to have your items exchanged.
You can avail both options of COD (cash on delivery) and payments via debit/credit card upon purchase.
Once you place your order you will receive a confirmation e-mail. If you do not receive the e-mail, contact our Customer Service department at hopshop.digital@gmail.com.
Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.