Refund Policy

You may refund the order within 7 days of delivery, if products are not used, packed in original packaging with all tags attached and are in undamaged condition and not altered in any way. You have to send products back to us at mentioned address. We will audit the products upon receiving. If products pass our quality audit, we will process the refund in shape of credit Voucher of same amount which can be used for future order, Please note that Hopshop will not be able to process any Monetary refunds.

Exchange Policy

You may exchange the delivered goods within 7 days of delivery on presentation of the original slip, provided the goods are unused, packed in original packaging with all tags attached, and are in undamaged condition and not altered in any way. Should you wish to exchange goods, please inform/WhatsApp us at 03204677467.

Order Cancellation Policy

You may cancel your order at any time before the shipping process. Once your order is shipped, you will receive an email or message from the courier company with a tracking number against your order. HopShop reserves the right to cancel your order for reasons including, unavailability of stock, declined payment, or inaccurate pricing. No exchange/refund on discounted items.