Privacy policy

Hopshop Privacy Policy

Last Updated: 25/5/2026

Hopshop (“Hopshop”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share information when you use Hopshop website, app, services and Hopshop Pro subscription offerings.

By accessing or using Hopshop, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

  • Name
  • Mobile number
  • Email address
  • Delivery / billing address
  • Date of birth (where applicable)

Transaction & Payment Information

  • Order history
  • Purchase details
  • Payment status
  • Subscription details for Hopshop Pro

Payment credentials may be processed by authorized third-party payment partners such as JazzCash, Easypaisa, banks and card processors.

Technical Information

  • Device information
  • IP address
  • Browser type
  • App usage information
  • Cookies and analytics data

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Deliver products and services
  • Manage Hopshop Pro subscriptions
  • Process recurring subscription payments
  • Provide customer support
  • Improve our products, platform and user experience
  • Send order updates, service alerts, offers and promotional communications
  • Detect fraud, misuse or security risks
  • Comply with legal and regulatory requirements

3. Sharing of Information

We may share your information with:

  • Payment partners and payment gateways
  • Logistics, delivery and fulfillment partners
  • Technology and analytics service providers
  • Customer support and operational partners
  • Regulatory, legal or government authorities where required by law

We do not sell personal information to third parties.

4. Cookies & Analytics

Hopshop may use cookies, pixels and similar technologies to:

  • Improve website and app functionality
  • Analyze traffic and platform usage
  • Personalize content and offers
  • Support advertising and marketing campaigns

You may control cookie settings through your browser or device settings.

5. Marketing & Communication

We may send notifications, SMS, emails, push notifications or promotional offers related to Hopshop products, orders, subscriptions and campaigns.

You may opt out of marketing communications at any time where applicable.

6. Data Security

We implement reasonable technical, operational and organizational measures to protect your information from unauthorized access, misuse, loss or disclosure.

However, no internet transmission or electronic storage system can be guaranteed as completely secure.

7. Your Rights

Subject to applicable laws, you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update account details
  • Request deletion of personal information

Certain information may be retained where required for legal, operational, tax, fraud prevention or regulatory purposes.

8. Third-Party Services & Links

Hopshop may contain links to third-party websites, payment providers or partner services. Their privacy practices are governed by their respective policies, and Hopshop is not responsible for third-party privacy practices.

9. Children's Privacy

Hopshop services are not intended for individuals below the legal age of majority without parental or guardian consent.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updated versions become effective upon posting on Hopshop platforms.

Continued use of Hopshop constitutes acceptance of revised terms.